2024 Winners
Individual Awards
Contact Centre Support Manager of the Year
GOLD WINNER
Paul Orrell
SILVER WINNER
Sheryl Lucas
BRONZE WINNER
Lenard Smith
Presented by
Trainer of the Year
GOLD WINNER
Rachael Thompson
SILVER WINNER
Jacqueline McConnell
BRONZE WINNER
Steph Gouveia
Sponsored By
Learning Manager of the Year
GOLD WINNER
Kizzy Tate
SILVER WINNER
Ross McHugh
BRONZE WINNER
Vicky Morris
Sponsored By
Resource Planning Manager of the Year
GOLD WINNER
Steven Miller
SILVER WINNER
Cameron Croxson
BRONZE WINNER
Adam Tilbury
Presented by
Complaints Manager of the Year
GOLD WINNER
Hayley Nicolls
SILVER WINNER
James Tiltman
BRONZE WINNER
Allan McKenna
Presented By
Quality Manager of the Year
GOLD WINNER
Zoe Brocklehurst
SILVER WINNER
Zoe Muddle
BRONZE WINNER
Abbie Harper
Sponsored By
Change Maker
GOLD WINNER
Simon White
SILVER WINNER
Marcus Lover
BRONZE WINNER
Daniel Edwards
Presented By
Customer Champion
GOLD WINNER
Victoria Harrhy
SILVER WINNER
Sam Wenden
BRONZE WINNER
Matt Bracegirdle
Presented By
Rising Star Team Manager of the Year
GOLD WINNER
Phillip Owens
SILVER WINNER
Aaron Sadiq
BRONZE WINNER
Oakley Palmer
Sponsored by
Service Team Manager of the Year
GOLD WINNER
Craig Johnston
SILVER WINNER
Dan Pacey
BRONZE WINNER
Shelley Platts
Sponsored By
Sales Team Manager of the Year
GOLD WINNER
Jonny Horrocks
SILVER WINNER
Lois Aynsley
BRONZE WINNER
Sam McCarlie
Sponsored By
Outsourced Team Manager of the Year
GOLD WINNER
Stephanie Clements
SILVER WINNER
Josh McPartland
BRONZE WINNER
Joanne Carrington
Presented By
Significant Contributor in a Small Contact Centre
GOLD WINNER
Rosie Thomas
SILVER WINNER
Harriet England
BRONZE WINNER
Robbie Leckey
Presented By
Significant Contributor in a Large Contact Centre
GOLD WINNER
Emily Barrett
SILVER WINNER
Jack Worsdall
BRONZE WINNER
Christopher Nicholson
Sponsored By
Contact Centre Manager of the Year (Small)
GOLD WINNER
Jac Ridley
SILVER WINNER
Marcus Gilmore
BRONZE WINNER
Hollyanne Burgess
Sponsored By
Contact Centre Manager of the Year (Large)
GOLD WINNER
Laura Halls
SILVER WINNER
Lynsey Heron
BRONZE WINNER
Suzie McBride
Sponsored By
Contact Centre Leader of the Year
GOLD WINNER
Marco Ndrecaj
SILVER WINNER
Anthony Costigan
BRONZE WINNER
Alison Jaap
Sponsored By
Team Awards
Contact Centre Support Team of the Year (Colleague)
GOLD WINNER
Training Lab Team
SILVER WINNER
Wellbeing & Culture Team
BRONZE WINNER
Content & Communications Team
Presented By
Contact Centre Support Team of the Year (Customer)
GOLD WINNER
Remote Experience Design Team
SILVER WINNER
Quality Team
BRONZE WINNER
Quality Team
Sponsored By
Learning & Development Team of the Year
GOLD WINNER
Customer Services Training Team
SILVER WINNER
National Services Learning & Development Team
BRONZE WINNER
Training Team
Sponsored By
Complaints Team of the Year
GOLD WINNER
Business Exec Complaints Team
SILVER WINNER
Specialist Care Team
BRONZE WINNER
Customer Relations Team
Presented By
Change & Innovation Team of the Year (Small)
GOLD WINNER
Customer Services Team
SILVER WINNER
Digital Service Team
BRONZE WINNER
CRC Leadership Team
Presented By
Change & Innovation Team of the Year (Large)
GOLD WINNER
Channel Technology Team
SILVER WINNER
Channels & Transformation Team
BRONZE WINNER
Digital Care Team
Presented By
Leadership Team of the Year (Small)
GOLD WINNER
Service Operations Leadership Team
SILVER WINNER
Commercial Leadership Team
BRONZE WINNER
Customer Centre Leadership Team
Sponsored By
Leadership Team of the Year (Large)
GOLD WINNER
Commercial Operations Leadership Team
SILVER WINNER
Contact Centre Leadership Team
BRONZE WINNER
Operations Leadership Team
Sponsored By
Organisation Awards
Giving Something Back
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Best Approach to Supporting Vulnerable Customers
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best Apprenticeship Programme
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Most Effective New Employee Experience
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Most Effective Way of Working
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB)
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best Colleague Wellbeing Programme
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best Contact Centre Culture (Small)
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best Contact Centre Culture (Large)
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
