News
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UK National Contact Centre Awards 2026 Now Open for Nominations, Marking a New Era of Excellence
The UK’s most prestigious awards for contact centre professionals, the UK National Contact Centre Awards (UKNCCA), are officially open for nominations. Recognised as the most respected and credible awards in the UK contact centre industry, the UKNCCAs honour the people, teams and organisations whose dedication, innovation and leadership drive the sector forward. Organised by the CCMA (Contact Centre Management Association), the 2026 programme… Read more
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30th UK National Contact Centre Awards Raises £7,000 for Elsie’s Story
Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity Elsie’s Story, as a result of donations from attendees at this year’s 30th anniversary edition of the gala awards, held on 16 June 2025. Attendees raised £3,500 on the night, before this figure… Read more
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What Makes a UK National Contact Centre Awards Winner?
For the first time on Informer, we’re discussing and dissecting the hugely successful 30th annual UK National Contact Centre Awards, which took place on 16 June 2025, in London. We’ll be sharing insights on why these awards matter, tips for entering next year, and much more. Leigh Hopwood, CEO at CCMA is joined by UKNCCA… Read more
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UK’s Top Contact Centres Celebrate Excellence at the 30th UK National Contact Centre Awards
Organisations including AQA, British Gas, Jaguar Land Rover, Parkdean Resorts and Leeds Building Society were honoured with Gold awards at last night’s 30th anniversary edition of the UK National Contact Centre Awards 2025. Hosted by radio presenter, Sara Cox, more than 1,200 professionals came together in Central London to recognise the individuals, teams and organisations… Read more
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Watch: Tips On Entering the UK National Contact Centre Awards 2025
Looking to spotlight the incredible talent in your contact centre? Find out how in this webinar! We explored everything you need to know about the 2025 awards how to set yourself up for success with expert guidance on: Crafting an entry that sets you apart Navigating the straightforward submission process Selecting the most suitable categories… Read more
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The UK National Contact Centre Awards 2025 are OPEN!
The UK’s most prestigious awards for contact centre professionals, the UK National Contact Centre Awards, are now open for nominations as they mark their 30th anniversary. Recognised as the most respected awards programme in the industry, they celebrate the dedication, innovation, and talent of the people and teams who make a difference in the contact… Read more