FAQs

The Awards are open to individuals, teams and organisations who are in a UK based contact centre operation.

 You can enter as many times as you like. Entries are now closed and the finalists have been announced here.

If you’re not a member of the CCMA there is a fee of £399+VAT for your first entry and then £199+VAT for each additional entry. And you can enter as many times as you like. If you are not a member and will be paying for your nominations, you will receive an invoice upon submission. The invoice will need paying immediately by BACS or credit card in order to be judged in the shortlisting stage. If the invoice needs a purchase order, please send it to info@ccma.org.uk before the deadline.

It couldn’t be easier! Simply register, then start your entry. As well as providing information about the nomination, there are just a couple of questions for you to answer to share your story and we provide guidance against each question to help you too.

Finalists for the UK National Contact Centre Awards 2026 have been announced. View the Finalists here.

All of our judges sign a confidentiality agreement before having access to any of the nominations. In addition, any documentation that is provided during the judging process is securely destroyed six weeks after the winners are announced.

The system counts some spaces e.g. before bullets. There are two ways of counting the number of words in Microsoft Word so make sure you choose the option to include spaces then you will know it will fit.

Entering the awards is included in your CCMA membership. Your organisation must be a fully-paid member of the CCMA on the day of the entry deadline.

This will depend on the category that you are a finalist in. Please click here to see what’s involved.

We are committed to conducting a robust judging process to identify the right winner so for the Contact Centre Culture categories, our judges will visit your operation.

No. If the nomination is one that is judged by a panel, finalists will be invited to present their nomination via an online platform. Finalists will not need to travel to London or Manchester to present.

The judging will take place on Microsoft Teams unless a finalist is unable to access this platform. In the event that Teams is not an option, we will consider other platforms.

You will be invited to present your nomination and take questions from a panel using an online meeting platform. Your presentation should take 20 minutes with up to four members of the team present, followed by 20 minutes for questions by the judges. We will send you a briefing note with more information with  your invite.

The panel of judges are all experienced contact centre professionals who have worked in the contact centre and have led a contact centre operation. They have been chosen for their many years of industry experience, leadership and their specific expertise, and are respected by their peers and/or wider industry for what they have achieved. Many of the judges are previous award winners, others have been judging for many years – they all understand the contact centre industry and know what good looks like.

All of our judges sign a confidentiality agreement before having access to any of the nominations. In addition, any documentation that is provided during the judging process is securely destroyed six weeks after the winners are announced.

At a panel presentation you can nominate up to four people to participate in your presentation.

At a showcase, this may be more and can change throughout the agenda depending on the topic being discussed. The most important thing is to have the right people presenting, judges like to hear from all levels e.g. advisors through to senior management.

There will be up to four judges to hear your story, depending on the category.

All finalists are invited to request feedback once the winners are announced.

• Judges are contact centre professionals who are accredited to ensure a consistent and professional experience for those going through the judging process.
• Overseen by our Head Judges who ensure the integrity of the programme is maintained, ensuring the categories accurately represent the industry and that winners are selected fairly and via a robust judging process. They are experienced contact centre leaders that have extensive experience in judging contact centre industry awards.
• Over 100 handpicked volunteer judges for their depth of experience, credibility and integrity, and fairness
• All conflicts of interest managed
• Judges include those with specialisms to provide in depth knowledge for the categories that require it
• Judges meet all finalists to better understand the entry and fully validate it against the entry criteria, giving all finalists a fair chance
• Sample of judges published provides confidence that the awards are judged by genuine industry leaders

Absolutely not. The judging process is independent and overseen by our Head Judges. Sponsors know that there is no correlation between sponsoring and winning. Our sponsors support these awards to recognise the great people that are driving the industry forward.