Recognising UK contact centre industry talent
About the UKNCCA
Organised by the CCMA (Call Centre Management Association), the UK National Contact Centre Awards (UKNCCA) are in their 29th year. They are the most respected awards programme in the UK contact centre industry.
The robustness of the judging process means that not only do the right individuals, teams and organisations win, but the process gives so much back to those that enter. From simply being told you’re being nominated into these prestigious awards, through to the reflection needed to put together the nomination form, to the learning and development opportunity when meeting the judges.
Given all the judges are senior leaders from across the industry who have years’ of experience leading contact centre operations, their insight, questions and feedback can be an essential part of your development programme. With a clear judging criteria in place for nominations to work towards and for judges to assess against, not only are these awards credible and uphold the greatest integrity, they are designed to support individuals and teams to raise the standards of our industry.
What makes these awards so special?
The UK National Contact Centre Awards have an excellent reputation for being of a very high standard due to the judging process and the quality of the judges, supported by our five Head Judges who are all highly experienced senior industry leaders from within the industry.
Our Head Judges are supported by a panel of talented industry leaders, many have been through the process themselves, and none are vendors or suppliers. All judges are volunteers.
All the nominees go through a comprehensive judging experience, including interviews, panel judging and site visits – some conducted virtually, others face to face.
Why enter the UKNCCA?
How many reasons do you need to recognise and reward your talent? Here are just a few…
1. Recognise a significant year of achievement
2. Raise your teams profile
3. Discover how you perform against peers
4. Recognition for your colleagues
5. Engage your people
6. Attract new talent
7. Celebrate your achievements
8. Join a community of exceptional contact centres, leaders and teams
Above all, because you will only get true national recognition by entering the UK National Contact Centre Awards.
Nominations for the UK National Contact Centre Awards 2025 will open in December 2024.
