2026 Winners
Individual Awards
Significant Contributor in a Small Contact Centre
GOLD WINNER
Gerard Gillon
SILVER WINNER
Jordan Hornby Turner
BRONZE WINNER
Karen Arbuckle
Sponsored By
Significant Contributor in a Large Contact Centre
GOLD WINNER
Gemma Tillotson
SILVER WINNER
Alexandra Green
BRONZE WINNER
Leah Cussons
Sponsored By
Contact Centre Support Manager of the Year
GOLD WINNER
Katie Strachen
SILVER WINNER
Teresa Restucci
BRONZE WINNER
Rebecca O’Sheeran
Sponsored By
Rising Star Team Manager of the Year
GOLD WINNER
Callum Parkinson
SILVER WINNER
Rachel Wiggins
BRONZE WINNER
Adelle Mitchell
Presented By
Service Team Manager of the Year in a Small Contact Centre
GOLD WINNER
Debbie Curry
SILVER WINNER
Jade Teale
BRONZE WINNER
Paige Ward
Sponsored By
Service Team Manager of the Year in a Large Contact Centre
GOLD WINNER
Foon Kam
SILVER WINNER
Janneke Flynn-Gordon
BRONZE WINNER
Amy Montgomery
Sponsored By
Sales Team Manager of the Year
GOLD WINNER
Victoria Goodchild
SILVER WINNER
Louie Day
BRONZE WINNER
Hannah Robinson
Presented By
Change Maker
GOLD WINNER
Stacey Shields
SILVER WINNER
Jordan Berry
BRONZE WINNER
Michelle McInally
Presented By
Customer Champion
GOLD WINNER
Ellysia Sarjant
SILVER WINNER
Ritchard Burrows
BRONZE WINNER
Ross Davey
Presented By
Contact Centre Manager of the Year in a Small Contact Centre
GOLD WINNER
Lisa Mitchell
SILVER WINNER
Michelle Draper
BRONZE WINNER
Eksa Uddin
Presented By
Contact Centre Manager of the Year in a Large Contact Centre
GOLD WINNER
Kimberley Munro
SILVER WINNER
Kerry Holland
BRONZE WINNER
Harman Dhillon
Sponsored By
Contact Centre Leader of the Year
GOLD WINNER
Jen Sharp
SILVER WINNER
Brent Boxley
BRONZE WINNER
Philip Hardy
Sponsored By
Team Awards
Contact Centre Support Team of the Year – Small Team
GOLD WINNER
Planning Team
SILVER WINNER
Resource Planning Team
BRONZE WINNER
People Services Helpdesk – ER Team
Presented By
Contact Centre Support Team of the Year – Large Team
GOLD WINNER
Global Customer Relations – Business, Product and Engineering Team
SILVER WINNER
Operational Excellence Team
BRONZE WINNER
Analytics & Insights Team
Presented By
Specialist Team of the Year – Small Team
GOLD WINNER
Social Worker Team
SILVER WINNER
Council Helpline Team
BRONZE WINNER
Overpayment Hub Team
Presented By
Specialist Team of the Year – Large Team
GOLD WINNER
Assisted Travel & Safeguarding Team
SILVER WINNER
Cancer Care Team
BRONZE WINNER
Complex Operations Team
Presented By
Customer Resolution Team of the Year
GOLD WINNER
Customer Experience Team
SILVER WINNER
Customer Relations Team
BRONZE WINNER
After Travel Team
Sponsored By
Change & Innovation Team of the Year in a Small Contact Centre
GOLD WINNER
Change & Innovation Team
SILVER WINNER
CX Solutions Team
BRONZE WINNER
Exam Officer Engagement Team
Presented By
Change & Innovation Team of the Year in a Large Contact Centre
GOLD WINNER
Emerging Channels Team
SILVER WINNER
UK Change and Readiness Team
BRONZE WINNER
Service Team
Presented By
Leadership Team of the Year
GOLD WINNER
Ops Leadership Team
SILVER WINNER
UK Operations Leadership Team
BRONZE WINNER
Pension & Flexible Benefits Service Centre Team
Sponsored By
Organisation Awards
Giving Something Back
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Most Effective New Employee Experience
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best Apprenticeship Programme
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB)
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Best Colleague Wellbeing Programme
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Best Colleague Engagement Programme
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Best Talent Growth Programme
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best AI for Colleagues
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best Quality Management Programme
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Best Change Journey
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Best Contact Centre Culture in a Small Contact Centre
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Best Contact Centre Culture in a Large Contact Centre
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Contact Centre Excellence
Presented By