Our Sponsors and Media Partners
Headline Partner
Sabio Group is delighted to support the 2026 UK National Contact Centre Awards as main event sponsors.
Sabio provides solutions and services to help organisations use technology to deliver efficient and engaging experiences for their customers and employees. Through their own solutions, and that of world-class technology leaders such as Amazon, Avaya, Genesys, Google, Microsoft, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
For more information visit sabiogroup.com.
In Association With
For 31 years, the CCMA (Contact Centre Management Association), as the longest established contact centre industry body, has been dedicated to supporting contact centre leaders across the UK. Founded on the principles of sharing best practice and networking to improve skills and knowledge, the CCMA is a thriving community that represents leaders from a huge cross-section of the industry.
Membership of the largest community in the industry offers unique opportunities, such as the opportunity to be an Accredited Contact Centre through the Contact Centre Standards Framework, free annual benchmarking of 25+ KPIs, free entry into the UK National Contact Centre Awards and free tickets to the UK National Contact Centre Conference, invites to Executive Networking Dinners and exclusive events for members-only. Members also benefit from discounted training through the UK National Contact Centre Academy, the industry’s training partner.
To support the industry further, the CCMA conducts regular original research for download, including the annual Voice of the Contact Centre Consumer research, the Evolution of the Contact Centre tracking the industry’s progress and Good Practice Guides on a variety of topics.
For more information visit www.ccma.org.uk.
Category Sponsors
Content Guru is a leading provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the UK’s leading businesses and public sector organisations. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during, and after an interaction.
For more information visit www.contentguru.com.
At Kerv, we provide end-to-end digital transformation solutions. The specialist CX practice, Kerv Experience, are an established Genesys partner with 24 years’ experience in the cloud contact centre and CX space. Kerv Experience’s deep expertise of Genesys Cloud helps customers completely personalise the digital customer experience, improve customer insights, reduce effort with seamless integrations and automation and deliver amazing service when it matters most.
As an elite Genesys Partner, we help deliver exceptional CX to our customers through the deployment of cloud, digital, data and AI technologies.
For more information visit www.kerv.com/about-kerv/kerv-practices/kerv-experience/.
NRS Marketing is a modern marketing consultancy helping organisations unlock growth through three pathways of value: strategy, execution and experiences. By combining strategic insight, campaign activation and memorable brand interactions, NRS connects people, culture and brand to deliver meaningful outcomes – direction to move forward, growth to scale and loyalty to last.
From defining market positioning and go-to-market strategy to delivering campaigns, events and experiential activations, NRS empowers organisations to create marketing that performs. Within its Experiences pathway, flagship solutions such as The Engagement Hub extend engagement beyond the moment, blending real-world interaction with immersive digital environments to transform participation into lasting loyalty.
For more information visit www.nrs-marketing.com.
Sensée is a UK-based BPO specialising in fully remote, flexible customer operations. A pioneer of the work-from-home model since 2004, Sensée enables organisations to precisely align resource to demand through advanced micro-scheduling and workforce optimisation, delivering improved service levels, efficiency and cost outcomes.
Working with leading brands across healthcare, financial services and retail, Sensée delivers high-quality customer engagement across voice and digital channels. Its UK-wide recruitment model, combined with predictive assessment and flexible scheduling, consistently drives strong performance in quality, customer satisfaction and commercial outcomes.
For more information visit https://sensee.cx.
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.
For more information visit www.zoom.com/.
Media Partners
ContactBabel is the contact centre industry expert. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer. We help US and UK contact centres compare themselves to their closest competitors so they can understand what they are doing well, what needs to improve and how they can do this. The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the contact centre industry. We understand how technology, people and process best fit together, and how they will work collectively in the future. If you have a question about the contact centre and CX industry, please get in touch.
For more information visit www.contactbabel.com/.
The Contact Centre & Customer Services Summit is a highly targeted event focusing on core industry topics and connections between customer contact centre professionals, and those that supply to the industry. It’s entirely free for industry buyers to attend, and will host 1200+ bespoke 1-2-1 meetings, as well as a series of insightful seminars. Attendance includes full hospitality, an evening drinks reception, networking dinner and accommodation.
For more information visit http://www.contactcentresummit.co.uk/.
If you want to discover the latest innovations and strategies for enhancing your customer experience, you can’t miss the Contact Centre & Customer Experience Expo. This is the UK’s biggest event for customer engagement professionals, featuring over 100 exhibitors, 80 seminars, and 3,500 plus visitors. You’ll get to network with industry experts, learn from world-class speakers, and explore cutting-edge solutions for your call and contact centre challenges. Whether you’re looking for new technology, training, consultancy, or outsourcing, you’ll find it all at the Contact Centre & Customer Experience Expo. Don’t miss this opportunity to transform your customer experience and boost your business growth.
For more information visit www.callandcontactcentreexpo.co.uk/.
Get out of Wrap is a contact centre industry company for sharing everything that happens in our industry. The first UK podcast of it’s kind has been running over three years bringing you entertaining and insightful content all about contact centres. Now complimented by Linkedin Live TV & audio shows Get out of Wrap’s mission is to help everyone in our industry and outside the industry know whats going on.
For more information visit www.getoutofwrap.com/.
Intelligent Sourcing is the leading media platform for the BPO, GBS and Shared Services communities. Working with leading thought leaders and industry experts, Intelligent Sourcing is a trusted resource for those working in the sector. We support global vendors and inward investment agencies in reaching senior buyside decision makers through a variety of methods. Intelligent Sourcing also champions all companies that work towards impact sourcing a provide meaningful employment to those from marginalised communities through The Impact Sourcing Alliance.
For more information visit www.intelligentsourcing.net/.