2023 Winners
Individual Awards
Contact Centre Support Manager of the Year
GOLD WINNER
Jason Taylor
SILVER WINNER
Shaun Collins
BRONZE WINNER
Emma Simons
Sponsored By
Trainer of the Year
GOLD WINNER
Lucinda Roberts
SILVER WINNER
Áine Egan
BRONZE WINNER
Gav Turner
Sponsored By
Learning Manager of the Year
GOLD WINNER
Anne-Marie Edwards
SILVER WINNER
Rachel McInally
BRONZE WINNER
Emma Bradford
Sponsored By
Resource Planning Manager of the Year
GOLD WINNER
Tim Milburn
SILVER WINNER
Craig Todd
BRONZE WINNER
Marc Laskey
Sponsored By
Complaints Manager of the Year
GOLD WINNER
Levi Cheung
SILVER WINNER
Sara Connolly
BRONZE WINNER
Joanne Tanton
Presented By
Quality Manager of the Year
GOLD WINNER
Kiran Malhi
SILVER WINNER
Dounia Marriott
BRONZE WINNER
Faye Bailey
Sponsored By
Change Maker
GOLD WINNER
Katy Lyon
SILVER WINNER
Neil Dawson
BRONZE WINNER
Maria Scarborough
Presented By
Customer Champion
GOLD WINNER
Laura Fairbrother
SILVER WINNER
Danielle Faulkner
BRONZE WINNER
Mark Donnelly
Presented By
Rising Star Team Manager of the Year
GOLD WINNER
Naveed Hussain
SILVER WINNER
Arron Parker
BRONZE WINNER
Sam Hartland
Presented By
Team Manager of the Year (Single Channel)
GOLD WINNER
Kris Sterling
SILVER WINNER
Scott Brodie
BRONZE WINNER
Chris Leiper
Sponsored By
Team Manager of the Year (Dual Channel)
GOLD WINNER
Renee Gorton
SILVER WINNER
Janice Kendall
BRONZE WINNER
Sarah Wood
Sponsored By
Team Manager of the Year (Multi Channel)
GOLD WINNER
Victor Chambers
SILVER WINNER
Michelle Harkins
BRONZE WINNER
Bradley Scott
Sponsored By
Outsourced Team Manager of the Year
GOLD WINNER
Suzanne Dawson-Hull
SILVER WINNER
Brogan Callaway
BRONZE WINNER
Liam Whittle
Presented By
Significant Contributor (Small Contact Centre)
GOLD WINNER
Jacqueline McConnell
SILVER WINNER
Lisa Wortley
BRONZE WINNER
Kayleigh-Ann Baillie
Presented By
Significant Contributor (Large Contact Centre)
GOLD WINNER
Simone Golden
SILVER WINNER
Jo Hall
BRONZE WINNER
Matthew Richardson
Presented By
Outsourced Contact Centre Manager of the Year
GOLD WINNER
Kim Canning
SILVER WINNER
Stephanie Alexander
BRONZE WINNER
Phil Stringer
Sponsored By
Contact Centre Manager of the Year (Small)
GOLD WINNER
Mark Hughes
SILVER WINNER
Joanne Nicholls
BRONZE WINNER
Jemma Stirton
Sponsored By
Contact Centre Manager of the Year (Large)
GOLD WINNER
Heather Orr
SILVER WINNER
Lynsey Heron
BRONZE WINNER
Lesley Kenna
Sponsored By
Contact Centre Leader of the Year
GOLD WINNER
Chris Lee
SILVER WINNER
Gaynor Savarnejad
BRONZE WINNER
Jen Sharp
Sponsored By
Team Awards
Contact Centre Support Team of the Year (Small)
GOLD WINNER
ATSC Data & Analytics Team
SILVER WINNER
Customer Care Outsource Team
BRONZE WINNER
Vulnerable Customer Team
Presented By
Contact Centre Support Team of the Year (Large)
GOLD WINNER
Performance Management Team
SILVER WINNER
Planning Team
BRONZE WINNER
The Quality Assurance and Customer Experience Team
Sponsored By
Complaints Team of the Year
GOLD WINNER
Retail Complaints Team
SILVER WINNER
Customer Relations & Quality Team
BRONZE WINNER
Business Executive & Social Media Complaints Team
Presented By
Learning & Development Team of the Year
GOLD WINNER
Learning & Development Team
SILVER WINNER
Learning & Development Team
BRONZE WINNER
Customer Support Centre Training Team
Sponsored By
Change & Innovation Team of the Year
GOLD WINNER
Client Servicing Project Team
SILVER WINNER
Digital and Change Community
BRONZE WINNER
In Life Excellence Programme Team
Sponsored By
Leadership Team of the Year
GOLD WINNER
Customer Service Leadership Team
SILVER WINNER
CCS Leadership Team
BRONZE WINNER
Operations Leadership Team
Sponsored By
Organisation Awards
Most Effective New Employee Experience
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Most Effective Approach To Hybrid Working
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best Colleague Wellbeing Programme
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best Approach To Diversity, Equity, Inclusion & Belonging
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best Contact Centre Culture (Small)
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best Contact Centre Culture (Large)
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Outsourced Contact Centre of the Year
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Small Contact Centre of the Year
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Large Contact Centre of the Year
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
