2026 Finalists
Individual Categories
1. Significant Contributor in a Small Contact Centre
Liam Gibb
Robyn Millward
Gerard Gillon
Rachel Chisman
Paul Carradice
Jordan Hornby Turner
Shabana Rahman
Victor Chambers
Karen Arbuckle
John Cuthbertson
2. Significant Contributor in a Large Contact Centre
Alexandra Green
Liam Corbett
Matthew Richardson
Gemma Tillotson
Arafaat Shaikh
Leon Lonsdale
Matt Speight
Leah Cussons
Stephanie Smith
Sharon Cunningham
3. Contact Centre Support Manager of the Year
Vicky Williams
Teresa Restucci
Katie Strachan
Rebecca O’Sheeran
Rebecca McGing
Ramon Fernandez
Amanda McGuire
Joe Harding
4. Rising Star Team Manager of the Year
Leanne Moreton
Mawahib Mohamud
Adelle Mitchel
Deb Moyle
Max Jackson
David Shaw
Rachel Wiggins
Katrina Duffy
Callum Parkinson
Olawale Akolade
5. Service Team Manager of the Year in a Small Contact Centre
Jane Leonard
Cara Spall
Debbie Curry
Hannah Ward
Michael Robson
Martin White
Elaine Hildrew
Jade Teale
Paige Ward
Rachel Marriott
6. Service Team Manager of the Year in a Large Contact Centre
Teri-Marie Yoxall
Janneke Flynn-Gordon
Amy Montgomery
Sam Mallinson
Gav Hole
Jools Greenyer
Foon Kam
Emma O’Neill
Gemma Lepine
Emma Armstrong
7. Sales Team Manager of the Year
Leigh Walsh
Victoria Goodchild
Anna Fallon
Luke Gilding
Shalini Roy
Louie Day
Jessica Barker
Ben Mackenzie
Hannah Robinson
Richard Corke
8. Change Maker
Clare Fiddes
Rebecca Duke
Bret Biggs
Yasemin Memis
Michelle McInally
Gemma Burton
Daisy Noble
Stacey Shields
Carl Taylor
Jordan Berry
9. Customer Champion
Clare Wilson
Ritchard Burrows
Ben Young
David Johnson
Angela Howells
Julie Grimley
Michael Moore
Nadine Poli
Ross Davey
Ellysia Sarjant
10. Contact Centre Manager of the Year in a Small Contact Centre
Helen Keegan
Michelle Draper
Natalie Owen
Lisa Mitchell
Gareth Scorer
Elisabeth Emery
Eksa Uddin
Rebecca Fox
Simon Williamson
Jacqueline Naughton
11. Contact Centre Manager of the Year in a Large Contact Centre
Lisa Timmins
Angelique Sweeney
Patricia Soto
Anna Kemp
Kerry Holland
Emily Bond
Danny Penswick
Harman Dhillon
Adam Lodge
Kimberley Munro
12. Contact Centre Leader of the Year
Philip Hardy
Jen Sharp
Laura Scott
Mick O’Brien
Marko Ivanovic
Andy Stonier
Kelly Carney
Isobel Crosse
Brent Boxley
Phillip Allington Ollier
Team Categories
1. Contact Centre Support Team of the Year – Small Team
Resource Planning Team
HR Team
UKCC Offshore & Outsourcing Team
UKCS Operational Management Team
People Services Helpdesk – ER Team
Contact Centre Support Team
Digital Transformation Team
Financial Support Operational Excellence Team
Account Communications Team
Planning Team
2. Contact Centre Support Team of the Year – Large Team
Coaching Team
Customer Service Admin Team
Internal Comms Team
Operational Excellence Team
Business Support and Project Delivery Team
Global Consumer Relations – Business, Product and Engineering Team
Centralised Diary Co-ordinator Team
Analytics & Insights Team
Learning & Enablement Team
Training & Knowledge Team
3. Specialist Team of the Year – Small Team
Membership Services Support Team
Council Helpline Team
Customer Success Team
Oncology Nurse Advisors Team
Social Worker Team
Financial Support Case Managers Team
Overpayment Hub Team
Consumer Vulnerability Team
4. Specialist Team of the Year – Large Team
Cancer Care Team
Complex Operations Team
Mental Health Team
Supported Banking – Power of Attorney Team
Assisted Travel & Safeguarding Team
Fraud Operations Team
Specialist Sales Team
Dedicated Health Care Provider Team
5. Customer Resolution Team of the Year
6. Change & Innovation Team of the Year in a Small Contact Centre
Exam Officer Engagement Team
Change and Innovation Team
Team Dialect
Customer Care Team
Transformational Change Team
People Services Helpdesk Team
CX solutions Team
Digital Team
7. Change & Innovation Team of the Year in a Large Contact Centre
Transformation Team
CX Capability Team
Civil National Business Centre Team
Emerging Channels Team
UK Change and Readiness Team
Continuous Improvement Team
Service Team
Universal Pod Team
8. Leadership Team of the Year
UK Banking Leadership Team
Customer Transformation Team
Premier Banking Team
UK Operations Leadership Team
Client Relationship Centre Leadership Team
Ops Leadership Team
Leadership Team
Member and Customer Engagement Team
Early Life Team Managers
Pensions & Flexible Benefits Service Centre Team
Organisation Categories
1. Giving Something Back
2. Most Effective New Employee Experience
3. Best Apprenticeship Programme
4. Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB)
5. Best Colleague Wellbeing Programme
6. Best Colleague Engagement Programme
7. Best Talent Growth Programme
8. Best AI for Colleagues
9. Best Quality Management Programme
10. Best Change Journey
11. Best Contact Centre Culture in a Small Contact Centre
12. Best Contact Centre Culture in a Large Contact Centre
13. Contact Centre Excellence