2025 Winners
Individual Awards
Contact Centre Support Manager of the Year
GOLD WINNER
Rachel Hulme
SILVER WINNER
Emily Hillman
BRONZE WINNER
Emma Newton
Sponsored By
Trainer of the Year
GOLD WINNER
Andy McConville
SILVER WINNER
Samantha Parker
BRONZE WINNER
Ali Gammell
Sponsored By
Resource Planning Manager of the Year
GOLD WINNER
Matt Terry
SILVER WINNER
Jonathan Luniw
BRONZE WINNER
Phil Wells
Presented By
Complaints Manager of the Year
GOLD WINNER
Nicola Hughes
SILVER WINNER
Ryan McGee
BRONZE WINNER
Lucy Masters-Gough
Presented By
Quality Manager of the Year
GOLD WINNER
Oli Simpson
SILVER WINNER
Samantha Dye
BRONZE WINNER
Natasha Limbert
Sponsored By
Change Maker
GOLD WINNER
Anita Shah Kainth
SILVER WINNER
Rob Stow
BRONZE WINNER
Jen Boyd
Presented By
Customer Champion
GOLD WINNER
Jon Hall
SILVER WINNER
Rachel Jones
BRONZE WINNER
Lucy Allen
Presented By
Rising Star Team Manager of the Year in a Small Contact Centre
GOLD WINNER
Richard Pinn
SILVER WINNER
Ed Hodgson
BRONZE WINNER
Tom Slimming
Presented By
Rising Star Team Manager of the Year in a Large Contact Centre
GOLD WINNER
Eloise Collis-Davies
SILVER WINNER
Kieran Carr
BRONZE WINNER
Aiden Asquith
Presented By
Service Team Manager of the Year in a Small Contact Centre
GOLD WINNER
Amanda Raymond
SILVER WINNER
Adam Hill
BRONZE WINNER
Louise Griffiths
Presented By
Service Team Manager of the Year in a Large Contact Centre
GOLD WINNER
Antony Lewis
SILVER WINNER
Matthew Ebanks
BRONZE WINNER
David Delaney
Presented By
Sales Team Manager of the Year
GOLD WINNER
Rob Brown
SILVER WINNER
Aaron Paddison
BRONZE WINNER
Jordan Campbell
Presented By
Significant Contributor (CX)
GOLD WINNER
Stacey Reynolds
SILVER WINNER
Claire Gallagher
BRONZE WINNER
Christopher Morgan
Presented By
Significant Contributor (EX)
GOLD WINNER
Kelly Smith
SILVER WINNER
Bari Khan
BRONZE WINNER
Melissa Booth
Presented By
Contact Centre Manager of the Year in a Small Contact Centre
GOLD WINNER
Hannah Ratcliff-Barnes
SILVER WINNER
Paul Baron
BRONZE WINNER
Chris Conroy
Sponsored By
Contact Centre Manager of the Year in a Large Contact Centre
GOLD WINNER
Tom Coghlan
SILVER WINNER
Lynsey Heron
BRONZE WINNER
Gemma Gibb
Sponsored By
Contact Centre Leader of the Year
GOLD WINNER
Kirk Bradley
SILVER WINNER
Stephen Riley
BRONZE WINNER
Luke Squires
Presented By
Team Awards
Contact Centre Support Team of the Year
GOLD WINNER
Resource & Planning Team
SILVER WINNER
Customer Outcomes, Risk & Governance
BRONZE WINNER
Resourcing Team
Presented By
Quality Team of the Year
GOLD WINNER
Quality Assurance Team
SILVER WINNER
Quality & Customer Outcomes
BRONZE WINNER
Central Quality Team
Presented By
Learning & Development Team of the Year
GOLD WINNER
Learning & Development Team
SILVER WINNER
Customer Excellence Academy
BRONZE WINNER
Customer Services Learning & Development Team
Sponsored By
Complaints Team of the Year
GOLD WINNER
Customer Resolution Team
SILVER WINNER
Complaints Team
BRONZE WINNER
Complaints Team
Presented By
Change & Innovation Team of the Year (CX)
GOLD WINNER
Complex Fraud & Investigations Team
SILVER WINNER
Customer Governance Team
BRONZE WINNER
Five Steps Project Team
Sponsored By
Change & Innovation Team of the Year (Operational Efficiency)
GOLD WINNER
Voice & Video Team
SILVER WINNER
Operational Change & Commercial Team
BRONZE WINNER
Member Experience & Process Improvement Team
Sponsored By
Specialist Team of the Year (Financial Interactions)
GOLD WINNER
Life Events Team
SILVER WINNER
Overpayments Case Hub
BRONZE WINNER
Customer Care – Claims
Presented By
Specialist Team of the Year
GOLD WINNER
Customer Advocacy Team
SILVER WINNER
Oncology Nurse Advisors Team
BRONZE WINNER
Change of Tenancy Team
Presented By
Leadership Team of the Year in a Small Contact Centre
GOLD WINNER
Customer Care Leadership Team
SILVER WINNER
SME Coverage Sales & Existing Customers Leadership Team
BRONZE WINNER
Contact Centre Leadership Team
Sponsored By
Leadership Team of the Year in a Large Contact Centre
GOLD WINNER
Customer Operations Leadership Team
SILVER WINNER
Volkswagen Group Leadership Team
BRONZE WINNER
Customer Contact Leadership Team
Sponsored By
Organisation Awards
Giving Something Back
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Best Apprenticeship Programme
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Most Effective New Employee Experience
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Most Effective Way of Working
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB)
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Best Colleague Wellbeing Programme
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Best Contact Centre Culture in a Small Contact Centre
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Presented By
Best Contact Centre Culture in a Large Contact Centre
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Sponsored By
Contact Centre Excellence
Presented By