Organisations including AQA, British Gas, Jaguar Land Rover, Parkdean Resorts and Leeds Building Society were honoured with Gold awards at last night’s 30th anniversary edition of the UK National Contact Centre Awards 2025.

Hosted by radio presenter, Sara Cox, more than 1,200 professionals came together in Central London to recognise the individuals, teams and organisations leading the way in customer contact. From rising stars to inspirational leaders and culture-shaping teams and contact centre operational excellence, the winners represent the very best of the UK’s thriving contact centre community.

Among those celebrating top awards were Oli Simpson from Caravan and Motorhome Club, who won Quality Manager of the Year, Hannah Racliff-Barnes from HSBC who won Contact Centre Manager of the Year in a Small Contact Centre, and Kirk Bradley from Bupa who was recognised as Contact Centre Leader of the Year. Energia Group took away Best Contact Centre Culture in a Large Contact Centre while NewDay was recognised as the top performing contact centre operation in the big award of the night, the Contact Centre Excellence Award.

“This year marks a huge milestone for the awards and for our industry,” said Leigh Hopwood, CEO of the CCMA. “It’s been 30 years since we first started recognising the incredible work that those that work in contact centres across the UK do and the impact they have on society.

“Our 2025 winners span a diverse range of sectors, from utilities and retail to finance, travel, healthcare and the public sector – highlighting just how vital contact centres are in supporting UK consumers every day. It was great to see so many familiar faces return to the stage, alongside exciting new entrants making their debut on the winners’ list.”

Special recognition was given to the newly introduced Contact Centre Excellence Award – celebrating accredited organisations that are consistently achieving excellence through the CCMA Contact Centre Standards Framework. This year also saw overwhelming support for the new Specialist Team of the Year category, reflecting the evolving demands and skills required across the industry.

“This is what the awards are all about, celebrating progress, passion and the people who make it happen,” said Jackie Pringle, Director of Awards at the CCMA. “And what a night it was! From our inspirational winners to the fantastic host and entertainment, we couldn’t have asked for a more fitting way to mark three decades of celebrating excellence.”

Tracy Kellaway, Executive Director – Global Consumer Care Operations at Estée Lauder Companies, praised the calibre of this year’s winners:

“Every year the bar gets higher. The judging process was incredibly competitive – and what stood out was the authentic passion, resilience, and creativity these teams and individuals bring to their work. This industry is full of unsung heroes, and these awards shine a much-needed spotlight on their incredible contributions.”

Guests were treated to a stunning evening with a drink’s reception in the sunshine on the Terrace overlooking the River Thames before the 30th celebrations of the awards began. Guests also raised over £3,500 for Elsie’s Story Charitable Trust.

Finalists took to social media to further celebrate their success:

• “Being recognised at a national level for doing something I love is awesome” – Specsavers
• “A brilliant way to celebrate the talent, dedication and passion that drives everything we do” – LV=
• “This recognition is a huge achievement for our team and our incredible network of 23 wellbeing champions—who go above and beyond every day to bring magic to those small, big and meaningful conversations and for truly bringing this strategy to life.” – Likewize

Stuart Dorman, Chief Innovation Officer at Sabio, the Headline Partner, said: “Sabio has been a part of these awards for nearly 20 years and our passion in helping organisations deliver brilliant customer experiences remains as strong as ever. It is such a privilege to support the industry alongside the CCMA once again.

“These awards shine a light on the people driving real change and delivering standout customer experiences, often behind the scenes. Their passion, resilience and focus on continuous improvement are what keep this industry evolving.

“Sabio is proud to support a community that plays such a vital role across the UK. Congratulations to everyone who was recognised this year, your achievements set the benchmark for what’s possible.”