For the first time on Informer, we’re discussing and dissecting the hugely successful 30th annual UK National Contact Centre Awards, which took place on 16 June 2025, in London. We’ll be sharing insights on why these awards matter, tips for entering next year, and much more.
Leigh Hopwood, CEO at CCMA is joined by UKNCCA head judges Tracy Kellaway, Executive Director – Global Consumer Care Operations at The Estée Lauder Companies, and James Revell, Head of Patient Services at Lloyds Clinical, to talk through their learnings from the rigorous judging process and the night’s festivities. An array of winners and industry leaders also discuss their achievements and experiences from the awards evening.