2022 Winners
Individual Awards
Contact Centre Support Manager of the Year
GOLD WINNER
Sean Benson
SILVER WINNER
Sheryl Lucas
BRONZE WINNER
Suzanne Reay
Supported By
Training/Coaching Manager of the Year
GOLD WINNER
Emily Wilson
SILVER WINNER
Daniel Ward
BRONZE WINNER
Gav Turner
Supported By
Resource Planning Manager of the Year
GOLD WINNER
Sumit Singh
SILVER WINNER
Tim Milburn
BRONZE WINNER
Julie Bullock
Supported By
Complaints Manager of the Year
GOLD WINNER
Helen Atkinson
SILVER WINNER
James Jefferson
BRONZE WINNER
Andrew Mochan
Supported By
Customer Champion
GOLD WINNER
Kevin Sampson
SILVER WINNER
Joanne Camm
BRONZE WINNER
Liz Martin
Presented By
Change Maker
GOLD WINNER
Sophie Dorrell
SILVER WINNER
Neil Agate
BRONZE WINNER
Kylie Smith
Supported By
Rising Star in a Small Contact Centre
GOLD WINNER
Tayla Smith
SILVER WINNER
Zoe Marsh
BRONZE WINNER
Darry Rodrigues
Supported By
Rising Star in a Large Contact Centre
GOLD WINNER
Abby Bonner
SILVER WINNER
Karl Smails
BRONZE WINNER
Brian Dooley
Supported By
Outsourced Team Manager of the Year
GOLD WINNER
Kris Sterling
SILVER WINNER
Scott Brodie
BRONZE WINNER
Chris Leiper
Supported By
Team Manager of the Year (Single Channel)
GOLD WINNER
Lucie Ellens
SILVER WINNER
Michael Tiplady
BRONZE WINNER
Alanna Doherty
Supported By
Team Manager of the Year (Dual Channel)
GOLD WINNER
Lynsey Heron
SILVER WINNER
Nicola Bennett
BRONZE WINNER
Fiona Calder
Supported By
Team Manager of the Year (Multi Channel)
GOLD WINNER
Michelle Carter
SILVER WINNER
Leanne Wilkinson
BRONZE WINNER
Chris Bell
Supported By
Outsourced Contact Centre Manager of the Year
GOLD WINNER
Josephine Hodge
SILVER WINNER
Pete Fewings
BRONZE WINNER
Sara Connolly
Supported By
Contact Centre Manager of the Year (Small)
GOLD WINNER
Sara Morrison
SILVER WINNER
Lyndsey Moffitt
BRONZE WINNER
Lisa Cook
Supported By
Contact Centre Manager of the Year (Large)
GOLD WINNER
Rachel Scollins
SILVER WINNER
Sharon Horsley
BRONZE WINNER
Gareth Pearson
Supported By
Contact Centre Leader of the Year
GOLD WINNER
Antonio Shabbir
SILVER WINNER
Alice Bush
BRONZE WINNER
Paul Greenwood
Supported By
Team Awards
Contact Centre Support Team of the Year (Customer)
GOLD WINNER
Quality Team
SILVER WINNER
Customer Experience Operations Team
BRONZE WINNER
Centre of Expertise
Supported By
Contact Centre Support Team of the Year (Operations)
GOLD WINNER
Problem and Incident Management Team
SILVER WINNER
Planning and MI Team
BRONZE WINNER
Demand & Partner Performance Team
Supported By
Complaints Team of the Year
GOLD WINNER
Executive Customer Resolutions
SILVER WINNER
Executive Office
BRONZE WINNER
Echo Complaints and Service Recovery Team
Presented By
Learning & Development Team of the Year
GOLD WINNER
ATSC Learning and Development Team
SILVER WINNER
UK Sales Enablement Team
BRONZE WINNER
Learning and Development Team
Supported By
Digital Team of the Year
GOLD WINNER
Digital Community
SILVER WINNER
HSBC UK Conversational Banking
BRONZE WINNER
Sales Digital Optimisation Team
Supported By
Change & Innovation Team of the Year (Small)
GOLD WINNER
Business Change & Continuous Improvement
SILVER WINNER
Continuous Improvement Team
BRONZE WINNER
Customer Contact Centre
Supported By
Change & Innovation Team of the Year (Large)
GOLD WINNER
Customer Operations Product Partners
SILVER WINNER
MyDash Project Team
BRONZE WINNER
Customer Change
Supported By
Organisation Awards
Most Positive Impact on the Community
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Supported By
Most Effective New Employee Experience
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Supported By
Most Effective Distributed Workforce
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Supported By
Most Effective Colleague Engagement Programme
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Supported By
Best Health & Well-being Programme
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Supported By
Most Authentic Approach to Diversity & Inclusion
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Supported By
Best Contact Centre Culture (Small)
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Supported By
Best Contact Centre Culture (Large)
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Supported By
Outsourced Contact Centre of the Year
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Supported By
Small Contact Centre of the Year
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Supported By
Large Contact Centre of the Year
GOLD WINNER
SILVER WINNER
BRONZE WINNER
Supported By