U
Finalists
Individual Categories
1. Contact Centre Support Manager of the Year
Johnny Draisey
Emma Newton
Lorna Barr
Paul Orrell
Courtney Bourke
Lenard Smith
Sheryl Lucas
Katie Blyth
2. Trainer of the Year
Alex Vasylenko
Chloe Horan
Sonya Coleman
Ali Gammell
Gav Turner
Rachael Thompson
Jacqueline McConnell
Steph Gouveia
3. Learning Manager of the Year
Jeanette Clough
Vicky Morris
Cheryl Jackson
Samantha Warner
Kizzy Tate
Joanne Hudspith
Ross McHugh
Nathan Bailor
4. Resource Planning Manager of the Year
Steven Miller
Adam Nicholson
Mohamed Nasr
Sarah Jones
Cameron Croxson
Abbie Horton
Adam Tilbury
Alicia Stone
5. Complaints Manager of the Year
Allan McKenna
Wendy Marinos
Joanne Tanton
Sasha Holland
James Tiltman
Sarah Arthur
Chris Francis
Danielle Draper
Hayle Nicolls
Steve Joslin
6. Quality Manager of the Year
Sumerah Nawaz
Jenna Cottis
Zoe Brocklehurst
Zoe Muddle
Sam Crooks
Abigail Clarey
Lizzie Preston
Abbie Harper
7. Change Maker
Daniel McGrath
Marcus Lover
Daniel Edwards
Simon Collings
Karen Burgess
Neil Agate
Kennedy Round
Simon White
Natasha O’Brien
Pete Fewings
8. Customer Champion
Bradley Hall
Victoria Harrhy
Daniel Cox
Dave Maxwell
Louise Keavney
Jackie Butler
Fiona Nicol
Norma McKenzie
Matt Bracegirdle
Sam Wenden
9. Rising Star Team Manager of the Year
Oakley Palmer
Shaun Tosh
Carlesha Whyte
Kamala Begum
Aaron Sadiq
Daniel McKeown-Henshall
Phillip Owens
Marcel Thomas
Steven Burton
Hassan Ahmed
10. Service Team Manager of the Year
Danni Bairstow
Shelley Platts
Jason Cromie
Karolina Watkins
Dan Pacey
Craig Johnston
Ryan Major
Richard Shakespeare
Kelly Middleton
Tate Walker
11. Sales Team Manager of the Year
Kris Allison
Sam McCarlie
Matthew Nash
Emma Hann
Jonny Horrocks
Lois Aynsley
Anne Marie Adam
Mark Jenkins
Jagmail Rhoad
Dominic Kealey
12. Outsourced Team Manager of the Year
Aman Thandi
Stephanie Clements
Josh McPartland
Imogen Kennedy
Kat Coyne
Ceri May
Tony Carr
Joanne Carrington
13. Significant Contributor in a Small Contact Centre
Harriet England
Rosie Thomas
Mike Thatcher
Robbie Leckey
Louis Allen
Tessa Hince
Hannah Tozer
Tom Joseph
Callum Bland
Sam Smith
14. Significant Contributor in a Large Contact Centre
Amanda McNally
Amanda Stokes
Karen Bridgeman
Paula Adams-Thirtle
Craig Mills
Christopher Nicholson
Sarah Richardson
Emily Barrett
Abdullah Badat
Jack Worsdall
15. Contact Centre Manager of the Year (Small)
Jamie Crewe
Hollyanne Burgess
Marcus Gilmore
Lorna Stewart
Darlayne Steyn
Sarah Hills-Clark
James Taylor
Jac Ridley
Louise Thomas
Danny Lasek
16. Contact Centre Manager of the Year (Large)
Allen Magee
Adam Anderson
Suzie McBride
Steph Shearn
Joanne Nicholls
Lynsey Heron
Alison McAnna
Steven Tainsh
Joe Russell
Laura Halls
17. Contact Centre Leader of the Year
Anthony Costigan
Paul Manley
Laura Scott
Phil Quickenden
Daniel Jackson
Kelly Swinney
Alison Jaap
Marco Ndrecaj
Rhian Davies
Ryan Rubertazzi
Team Categories
1. Contact Centre Support Team of the Year (Colleague)
ATSC Workforce Management Team
Service and Sales Coaching Team
Workforce Management Team
Performance Excellence Team
People Team
HR Team
Content & Communications Team
Wellbeing & Culture Team
Training Lab Team
Central Operations Team
2. Contact Centre Support Team of the Year (Customer)
Customer Centre Systems, Resilience & Assurance Team
Customer Service Development Team
Quality Team
Remote Experience Design Team
Quality Team
Quality Team
Quality Assurance Team
Mid Market Quality Team
Quality Team
Service Centre Hub
3. Learning & Development Team of the Year
Insurance Learning & Development Team
Learning Team
Contact Centre Training Team
Customer Services Training Team
National Services Learning & Development Team
Training Team
Customer Operations Training Team
People Development & Learning Team
4. Complaints Team of the Year
Acquiring Complaints Team
Business Exec Complaints Team
WaterPlus Complaints Team
Consumer Relations Team
Complaints Team
Customer Relations Team
Complaints & Escalations Team
Customer Relations Team
Customer Care Team
Specialist Care Team
5. Change & Innovation Team of the Year (Small)
Application Support & Development Team
Patient Experience Management Team
Business Improvement & Change Team
Global Consumer Relations Team
Customer Services Team
Workflow Management Project Team
CRC Leadership Team
Mint Project Team
Operational Excellence Team
Digital Service Team
6. Change & Innovation Team of the Year (Large)
Digital Care Team
Channels & Transformation Team
Telephony and Communications Project Team
Channel Technology Team
Continuous Improvement Team
Goodwill Squad
Change & Readiness Team
CX Circles Team
Customer Service Channel Team
Digital Operations Team
7. Leadership Team of the Year (Small)
Customer Centre Leadership Team
#teamdialect
Service Operations Leadership Team
Customer Care Management Team
Contact Centre Dream Team
People Services Help-desk, Senior Leadership Team
Commercial Leadership Team
Sage 50 Cloud Connected Leadership Team
Contact Centre Leadership Team
Service Centre Leadership Team
8. Leadership Team of the Year (Large)
Capita Experience Scottish Power Leadership Team
Contact Centre Senior Leadership Team
ESS Senior Leadership Team
Customer Operations Leadership Team
Senior Leadership team
Customer Hub Senior Leadership Team
Customer Services Leadership Team
Contact Centre Leadership Team
Operations Leadership Team
Commercial Operations Leadership Team
Organisation Categories
1. Giving Something Back
2. Best Approach to Supporting Vulnerable Customers
3. Best Apprenticeship Programme
4. Most Effective New Employee Experience
5. Most Effective Way of Working
6. Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB)
7. Best Colleague Wellbeing Programme
8. Best Contact Centre Culture (Small)
9. Best Contact Centre Culture (Large)
